Emergencies 24h
An emergency? We're here, always.
Emergencies with animals don't wait for office hours. Our emergency line is open 24 hours a day, every day: call before you set off, so we can have everything ready for your arrival.
When to call
Recognising an emergency
If you notice any of these signs, don't wait: call right away. When in doubt, call anyway - we'd rather reassure you than have you arrive late.
What to do
Three steps, calmly
Call right away
Dial the emergency number: we answer at any hour and tell you what to do straight away.
Describe the situation
Tell us what happened and the symptoms. It helps us gauge the urgency and prepare.
Set off
We wait with the team ready. Transport your animal calmly and safely.
Available 24/7
The emergency line answers at any hour, every day of the year, holidays included.
Where we are
Via Cantonale 14
6900 Lugano · Svizzera
Emergency line open 24/7. Free parking in front of the clinic and easy access, carrier in hand.
Everything ready on arrival
By calling before you leave, we get ready to receive you: less waiting, faster care for your animal.
Need us right now?
Our emergency line is always on. For everything else, book a visit whenever you like.